1. Introduction
Welcome to the website of Al Barr Facilities Management Services LLC.
These Terms and Conditions govern your use of our website, enquiry forms, booking forms, WhatsApp links, service request features, and related website functions.
By accessing this website or submitting an enquiry through the website, you agree to these Terms and Conditions. If you do not agree, please do not use this website.
2. About Al Barr
Al Barr Facilities Management Services LLC provides facility management services in Abu Dhabi and across the UAE, including cleaning, pest control, AC cleaning, AC maintenance and repair, water tank cleaning, grease trap cleaning, kitchen hood cleaning, drain line jetting, pipeline block removal, drain camera inspection, general maintenance, commercial cleaning, façade cleaning, and related property care services.
3. Website Use
You agree to use this website only for lawful purposes and in a way that does not damage, disable, overload, or interfere with the website, its security, or its normal operation.
You must not:
- Attempt unauthorized access to the website or server
- Misuse contact forms or booking forms
- Submit false, misleading, abusive, or unlawful information
- Copy website content without permission
- Use the website for spam, fraud, or malicious activity
- Interfere with website tracking, forms, or security functions
4. Enquiries and Booking Requests
Submitting a contact form, enquiry form, WhatsApp message, or book service request does not automatically create a binding contract between you and Al Barr Facilities Management Services LLC.
A binding service agreement is created only when:
- Al Barr reviews your requirement
- A quotation or scope of work is provided
- The client accepts the quotation or agreed terms
- Any required approval, payment, or written confirmation is completed
Website form submission only allows Al Barr to contact you regarding your enquiry.
5. Quotations and Estimates
Any quotation, price indication, or service estimate provided through phone, WhatsApp, email, website enquiry, or verbal discussion is subject to confirmation.
Final pricing may depend on:
- Property location
- Property type
- Site condition
- Service scope
- Access requirements
- Equipment requirements
- Urgency
- Quantity of work
- Inspection findings
- Safety requirements
- Client-specific instructions
For many facility management services, final scope and cost may require a physical site inspection or additional technical review.
6. Service Scope
Al Barr provides services based on the agreed quotation, proposal, work order, service agreement, or written confirmation.
Services may include, depending on the agreed scope:
- AC Cleaning
- AC Maintenance and Repair
- Pest Control
- Deep Cleaning
- Commercial Cleaning
- Water Tank Cleaning
- Grease Trap Cleaning
- Kitchen Hood Cleaning
- Drain Line Jetting
- Pipeline Block Removal
- Drain Camera Inspection
- General Maintenance
- Façade Cleaning
- Ship Sanitation
- Related facility management services
Any additional work outside the approved scope may require a revised quotation or separate approval.
7. Client Responsibilities
To allow safe and effective service delivery, the client may be required to:
- Provide accurate contact details
- Provide correct service location information
- Ensure safe access to the property
- Provide required building access permissions
- Inform Al Barr about site restrictions, security rules, or access requirements
- Provide access to water, electricity, drainage points, AC units, tanks, kitchens, rooftops, or maintenance areas where required
- Remove fragile, valuable, or obstructing items where necessary
- Inform Al Barr of hazardous conditions before work begins
- Ensure an authorized person is available at the site where required
Failure to provide access, accurate information, or site readiness may cause delays, rescheduling, additional charges, or cancellation.
8. Property Access and Safety
Clients must ensure that Al Barr technicians can access the service area safely.
For services involving AC systems, water tanks, kitchen hoods, grease traps, drainage lines, rooftops, ducts, electrical points, or confined areas, access must be suitable and safe.
Al Barr reserves the right to refuse, pause, or reschedule work if the site condition is unsafe, access is restricted, or the required service cannot be performed safely.
9. Service Timing and Availability
Service timings, visit schedules, and response times are subject to team availability, location, traffic, site access, service urgency, and operational conditions.
Any estimated arrival time or service duration is provided in good faith but may change due to factors beyond Al Barr’s control.
10. Payments
Payment terms will be confirmed in the quotation, invoice, proposal, or service agreement.
Unless otherwise agreed, payment may be required before, during, or immediately after service completion.
For annual maintenance contracts, commercial agreements, project work, or recurring services, payment schedules will follow the approved agreement.
11. Cancellations and Rescheduling
Clients should notify Al Barr as early as possible if they need to cancel or reschedule a confirmed service visit.
Al Barr may reschedule a service due to weather, access restrictions, safety concerns, emergency situations, technician availability, or circumstances beyond reasonable control.
Cancellation charges may apply if the team has already been dispatched, materials have been arranged, or access failure occurs after confirmation.
12. Service Limitations
Al Barr aims to deliver services professionally and carefully. However, the final outcome may depend on site condition, previous maintenance history, system age, material condition, hidden damage, accessibility, and the nature of the issue.
For example:
- AC cleaning may not resolve faults requiring AC repair
- Drain jetting may not repair damaged or collapsed pipes
- Pest control results may require follow-up treatment and prevention measures
- Deep cleaning outcomes may vary depending on stains, surface condition, and previous damage
- Grease trap cleaning may not fix structural or plumbing defects
- Water tank cleaning may not repair leakage, damaged tank panels, or plumbing issues unless separately agreed
Where additional work is required, Al Barr may recommend further inspection, repair, maintenance, or a revised scope.
13. No Guarantee of Continuous Website Availability
Al Barr aims to keep the website available and functioning. However, we do not guarantee uninterrupted website access.
The website may be unavailable due to maintenance, hosting issues, technical errors, internet disruptions, third-party service issues, cyber incidents, or circumstances beyond our control.
Al Barr is not liable for temporary website downtime, server outages, map loading delays, third-party iframe failures, or external platform interruptions.
14. Third-Party Links and Platforms
The website may include links to third-party platforms, including WhatsApp, Google Maps, social media platforms, payment tools, or external websites.
Al Barr is not responsible for the content, availability, policies, security, or practices of third-party platforms.
Use of third-party platforms is subject to their own terms and privacy policies.
15. Website Content Accuracy
Al Barr makes reasonable efforts to keep website content accurate and updated.
However, website content is provided for general information only and may change without notice. Service descriptions, availability, locations, processes, product details, and pricing-related information may be updated from time to time.
Website content should not be treated as a final quotation, technical specification, or binding service agreement unless confirmed in writing by Al Barr.
16. Intellectual Property
All website content, including text, design, layout, branding, logos, graphics, images, videos, service descriptions, icons, and media, belongs to Al Barr Facilities Management Services LLC or is used with appropriate permission.
You may not copy, reproduce, distribute, modify, republish, upload, display, sell, or exploit any website content without written permission from Al Barr.
17. User-Submitted Information
When you submit information through our website forms, WhatsApp links, email, or other channels, you confirm that the information is accurate and that you are authorized to submit it.
You must not submit:
- False contact information
- Fraudulent enquiries
- Abusive content
- Illegal content
- Sensitive personal data not required for the service
- Information belonging to another person without authorization
18. Privacy and Data Protection
Your use of the website and submission of personal information is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how we collect, use, store, and protect personal data.
Privacy Policy URL: https://albarr.ae/privacy-policy/
19. Limitation of Liability
To the maximum extent permitted by applicable law, Al Barr Facilities Management Services LLC will not be liable for indirect, incidental, consequential, special, or punitive losses arising from website use, website unavailability, third-party platform issues, or reliance on general website information.
For service-related matters, Al Barr’s responsibility is limited to the agreed service scope, written quotation, invoice, or service agreement.
Nothing in these Terms excludes liability where such exclusion is not permitted under applicable law.
20. Indemnity
You agree to indemnify and hold Al Barr Facilities Management Services LLC harmless from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, submission of false information, breach of these Terms, or violation of applicable laws.
21. Changes to These Terms
Al Barr may update these Terms and Conditions from time to time. Updated terms will be posted on this page.
Continued use of the website after updates means you accept the revised Terms and Conditions.
22. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates.
Any dispute arising from or related to the use of this website, website enquiries, or these Terms shall be subject to the exclusive jurisdiction of the Courts of Abu Dhabi, United Arab Emirates.
23. Contact Information
For questions about these Terms and Conditions, contact:
